Patient Information


For all questions on patient related information please call:

702-608-0417 (or 1-800-410-9769) or 775-241-3613


Compliance: 

702-354-0584 (or 1-800-542-1163)


What is an ACO?

An ACO (Accountable Care Organization) is a group of doctors, hospitals and other health care providers who work together to give you better service and care.  You may be a beneficiary of Silver State ACO if your doctor elected to participate in the ACO — a new care coordination program from Medicare.  The doctor is a member.  You are a beneficiary.



What will Silver State ACO provide for me?

The goal is to provide you with improved health and patient experience, particularly if you're ever hospitalized or if you're living with a chronic condition. We will reach out to you to ensure you receive important exams and immunizations, and that you're receiving the preventive care you need when you need it
 

Are my Medicare benefits changing because of the new ACO?

No. Your Medicare benefits and the cost of your coverage are not changing. You still have the right to choose to receive care from any doctor or hospital that accepts Medicare, at any time.



What will change when I need treatment?

If you need treatment, we will help coordinate your care among your doctors. We'll help ensure that your entire treatment team has access to the information they need to provide the best possible care for you. This will help eliminate duplicated tests and procedures.


Can I still see my regular doctor?

Yes. You will continue to be able to see any doctor or health care provider who accepts Medicare.

 

What rights do I have if my doctor is in an ACO?

You will continue to receive the same rights enjoyed by all people with Fee For Service Medicare.  To help you get the best coordinated care, Medicare will share your medical information with you doctor's ACO, including medical conditions, prescriptions, and visits to the doctor.  This is important to help the ACO keep up with your medical needs and track how well the ACO is doing to keep you healthy and helping you get the right care.

 
What does this mean for my privacy as a patient?

To help Silver State ACO-affiliated doctors and hospitals, as well as other health care providers, give more coordinated care, Medicare will start sharing personal health information on beneficiaries. This information will include visits to the doctor or hospital, medical conditions and prescriptions.
 
Your privacy is very important to us, and you control the use of your personal information. Just like Medicare, we put safeguards in place to make sure all your health information is protected.

Medicare won't share information about anyone who has ever received treatment for alcohol or drug treatment without written permission.  

What if I don't want my personal health information shared?

If you choose, you can decline to have your personal health information shared with us by calling 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048


Is there a deadline if I choose to decline?

If you choose to prevent Medicare from sharing your health information with Silver State ACO, Medicare needs to be notified of your decision. However, if you do not decline now, you can choose to decline at any time in the future.

 
I have more questions about this program. Whom can I contact?

For general information on ACOs, please contact Medicare at 1-800-MEDICARE (1-800-633-4227)